The Housing Case Manager provides housing case management services, including assessing the client’s needs, conducting housing evaluations/assessments, determining eligibility, developing individualized care plans, and maintaining documentation of services and staff activities. Providing education and support to clients, family members, and landlords as required. Making appropriate referrals and consultations both within and outside the agency based on housing needs identified and recommendations. Monitoring all aspects of clients’ housing situation. Preparing and maintaining client records to the standard of Miracle of Love (MOL).
| FLSA Status: Non -Exempt Employee |
| Reports to: Housing Program Manager |
Position Responsibilities
Provides housing case management services for assigned clients that include assessment, planning, linking, monitoring, and advocacy according to Miracle of Love, Inc. policies and procedures to achieve successful outcomes. Provide housing case management to homeless clients or clients with eligible housing emergencies. Conducts comprehensive client assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate, and develops appropriate case plan
Develops support systems to meet client needs by identifying and coordinating a variety of available services necessary to maintain independent living, and when possible, self-sufficiency and family stabilization. Conducts housing crisis intervention with homeless or clients with housing emergencies as necessary by HUD guidelines. Monitors and verifies services provided to each client on a monthly basis, determining the quality and effectiveness of services provided. Assess, orient, and facilitate the entry of clients to the HOPWA (Housing Opportunity for People with AIDS) program.
Meets services productivity (direct client services) standard of 540 units per month for the provision of Case Management services in accordance with applicable quality criteria, which are supported by appropriate record documentation, which meet specifications, documentation, requirements with Miracle of Love’s standards.
Direct Client Service:
- Develop and complete housing assessment and care plan for each client enrolled in the housing program.
- Collect and maintain relevant documentation that indicates client housing need.
- Provide appropriate resources, tools and counseling to assist participants in achieving their case plan goals.
- Document and maintain up-to-date information on services provided to participants in assigned electronic database.
- Coordinate appropriate housing placement for clients according to their specific situation.
- Provide referrals to and coordinate services for medical case management, non-medical case management, peer services, substance abuse treatment, and job training. All referrals provided should be recorded in electronic database.
- Develop positive relationships with community partners.
- Collaborate with other departments and agency programs to maximize participant outcomes, program goals and agency mission.
- Prepare request for financial assistance and submit all required supporting documentation to supervisor for approval.
- Re-assess participants receiving financial assistance every month to assess participants progress and needs
- Interface with landlords whenever necessary to mitigate issues or advocate for participants.
- Conduct financial coaching session with clients that include assisting clients with understanding household responsibilities and requirements, create and adhere to household budget and build other skills needed for independent living.
Other Job-Specific:
- Maintain proper appointment scheduling through individual Microsoft Outlook and Squarespace Scheduling calendars.
- Completes preliminary assessment process for persons seeking services from the agency to collect demographic information, and pertinent medical history.
- Initiates review of prospective client eligibility and initiates continued review for all active clients.
- Completes and/or makes referrals for assessments and evaluation processes in accordance with client needs and/or treatment objectives.
- Respond to information requests from other specified partner agencies.
- Visits agencies, organizations and individuals to promote housing program as required by supervisor.
- Monitors client participation in planned services. Initiates revisions to plan of care and closes or transfers cases in accordance with Miracle of Love, Inc. polices.
- Obtain authorization for payments from supervisor and submit all requests for processing according to established time frames.
- Implements quality management (QM) standards based on the Clinical Quality Management (CQM) plan. Review, revise, and update errors in Provide Enterprise (PE) from the QM task form to ensure QM deliverables are met.
- Attend all regularly scheduled staff and case management meetings.
- Participates in agency wide events that may involve weekends.
General:
- Performance Improvement: Initiates efforts to improve job, program, or agency performance and quality of services. As appropriate, participates in agency performance improvement initiatives or activities (e.g., work teams, committees, etc.)
- Initiative/Acceptance of Responsibility: Demonstrates self-motivation and self-reliance. Performs tasks willingly and carries out assigned duties. Performs additional responsibilities as needed/required.
- Attitude/Customer Relations: Maintains friendly, productive work atmosphere with co-workers. Demonstrates positive customer relations skills and shows respect and courtesy for clients, other employees, and the public.
- Attendance: Observes assigned work hours, use and scheduling of leave, and punctuality.
- Training and Education: Maintains compliance with required training in accordance with established time frames. Seeks opportunities to increase knowledge and competencies, which benefit the position, program or agency.
- Other duties as required.
Essential Skills and Experience:
- BS degree
- Clean criminal history
- Ability to complete assessments and develop plans for individual cases.
- Ability to follow through on all phases of the assigned areas of treatment plans/ plan of care for clients.
- Ability to be an active listener to others and to establish and maintain effective working relationships demonstrating understanding, patience and tact in dealing with clients, personnel and the general public. Demonstrate leadership qualities and the ability to plan, organize and coordinate work assignments.
- Ability to communicate effectively verbally and in writing.
- Ability to establish and maintain therapeutic relationships, empathizes, and communicates with clients and family members.
- Ability to maintain complete and up-to-date record documentation
License: Must possess a valid Florida driver’s license or have access to reliable transportation.
Physical demands and work environment:
- Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit; use hands to fingers, handle or feel objects tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job included close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Physical or mental ability to carry out the activities of position responsibilities.
- Work environment: While performing the duties of the job, the employee is exposed to bodily fluids, weather conditions prevalent at the time of duty. The noise level is usually minimal to moderate.
Salary Range: Based on qualifications and Experience starting at $36,000.